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Training Course

CS142 - Working with Challenging Learners

Every career support professional has one. The learner who cancels until you stop reaching out. The one who agrees to everything and follows through on nothing. The one who walks in already certain you have nothing to offer. The one whose frustration fills the room before you’ve said a word. You’ve tried the logical approach. Adjusted your tone. Offered more patience. Nothing moves.

This course offers a different starting point: not more techniques, but a fundamental shift in how you understand those conversations and what your role in them is. You’ll learn to recognize the patterns that produce friction, respond in ways that create genuine movement, and walk into your most challenging interactions with renewed professional agency.

Attention Administrators! Our unique Enrollment Key system allows you to provide cost-effective training for all your employees. Plan your training needs to take advantage of our volume discounts!